AdvantageCare Physicians offers an incredible portal, myACPNY to manage your healthcare online and stay in charge of your health. This secure and personalized online portal can help in checking your medical information, getting directions to your healthcare provider, and scheduling appointments easier way.
With myACPNY, you can view test results, check your medical information, request prescription renewals, schedule appointments, and access trusted health information resources. Users can also securely communicate with your medical team.
Here is a guide to help you with any questions you may have regarding the portal. From checking your medical information to understanding privacy guidelines, we will help you to assist you the best to solve your query as possible with this resource.
Frequently Asked Questions
Is there a fee to use myACPNY?
No, myACPNY is a free service for all patients.
What do I do if I get locked out of my account?
To have your account re-activated, call the myACPNY Patient Support Line at 646-680-5008.
What is the process for scheduling an appointment on myACPNY?
Log in to myACPNY Account and head over to the “Find a Provider or Office”. Next, follow the prompts steps according to make an appointment or reschedule it with your current provider.
Alternatively, you can call 646-680-4227 and speak with a Customer Service Representative.
What should I do if myACPNY activation code does not work?
Due to security reasons, your access code will expire after 30 days and is no longer valid after the first use.
If you continue to have problems, contact the myACPNY Patient Support Line at 646-680-5008.
How long do I have to wait to receive my test results?
myACPNY patient portal updates all test results as soon as they’re available to see. You can also see doctors comments on the results on the very same day.
How do I delete my account?
You can request that we deactivate your account by contacting the myACPNY Patient Help Line at 646-680-5008.
What forms of insurance do you accept?
AdvantageCare Physicians work with most health insurance plans. It also offers patients the option to self-pay. AdvantageCare Physicians accept cash, debit, and credit cards as payment for your visit.
How can I get an answer to a billing question?
For billing questions, please contact the Billing Department directly at 800-871-1370.
What’s the fastest way to refill my prescription?
The fastest way to refill a prescription is to contact your pharmacy directly. You can even request a medication refill by signing in to your myACPNY account and submitting your request online.